Terms of service

IK Cleaning (Formerly Eco Friendly Cleaning) Terms & Conditions

1) 100% SATISFACTION GUARANTEED
IK Cleaning is more than just a cleaning company. We strive for excellence and satisfaction in everything we do, including doing the things you do not have time for.

Our team of professional cleaners is expertly trained, to ensure your house is in good and trusted hands. Our team ensures that you get the best service for your money and goes beyond your expectations.

If after your final walkthrough you find something you are not completely satisfied with please reach out and we will be happy to take care of it! Please note that any items need to be reported within 24hrs of your service date - after 24hours IK cleaning cannot be responsible for any items you feel may have been missed.

2) INSURANCE
IK Cleaning is fully licensed, bonded, and carries a $1,000,000 liability insurance policy.

If you are interested in having a copy of our current Washington State Business License and Insurance certificate, it is available upon request.

3) PAYMENT TERMS
All payments are immediately due after completion of service. You may pay by check or through an electronic payment method such as Venmo. Please also note that payments are due by the end of the day of service or before midnight to avoid a late payment fee.

3.1 LATE PAYMENT
If we do not receive the payment within the deadline, you must pay a late $30 fee before your next service. Failure to settle the late fee will result in the cancellation of your next service.

Please keep in mind that your cleaning technician will always give their 100% in each service - in return we request that clients promptly remit payment after each service.

3.2 ELECTRONIC PAYMENT
Venmo/Zelle accepted. If a service fee applies*, it will be added to your invoice’s final amount. *Fees are based on each mode of payment.

Checks returned for non-payment will be subject to a $35 fee in addition to the payment for the services.

4) REFUNDS
Unfortunately, we do not offer refunds to customers.

5) SCHEDULE CHANGES
Our schedule is usually fully booked, but we try our best to accommodate requests to change schedules. However, schedule changes can result in the cost of your service being more than or the same as your previous cleaning fee. When there is extra time between cleaning cycles this creates more dust/dirt build up in your home and will take extra time that is billed for on your next cleaning

Example 1: A bi-weekly customer skips a cleaning, creating a 4-week interval between visits. An adjusted rate will apply to the next cleaning invoice and then will resume your normal service rate.

Example 2: A bi-weekly customer skips a cleaning, creating a 3-week interval between visits. An adjusted rate will apply to the next cleaning invoice and then will resume your normal service rate.

Example 3: A monthly customer requests more than four weeks between cleanings. An adjusted rate will apply to the next cleaning invoice and then will resume your normal service rate.
A recurring customer cancels two or more cleanings in a row. We may cancel a recurring cleaning schedule and request they call when they are ready to resume and if appropriate, be placed on the waiting list.

6) CANCELLATION POLICY
We understand that sometimes emergency situations happen and clients need to cancel or change their schedule due to travel - we request to have at least a 24-hour notice before your scheduled appointment. Canceling within 24 hours will result in you being charged fully for the price of the scheduled service.

Please contact us as soon as possible if you need to reschedule or cancel a cleaning appointment. Keep in mind that your slot in our schedule is yours only.

We only accept cancellations and a change in the schedule a couple of times, and if you are constantly requesting to change days or times, we will give your slot away to someone else who can commit.

7) CLEANING‐DAY PREPARATION REQUIREMENTS
IK Cleaning is a premium cleaning, organization, and sanitation service. We are not a maid service, so we typically want our clients to pick up and prepare their homes or commercial properties to dedicate the allotted time solely to the agreed cleaning services.

PREPARATIONS:
Sink Area: Must be emptied. Basin and faucet will be cleaned, sanitized, and polished common area tables with common area tables.

Dishes: Dishes left on surfaces around the house should be brought to the kitchen/dishwasher. We will not collect dishes left in kid’s rooms, entertainment areas, or in bedrooms.

Surface Areas: Will be dusted, sanitized, and cleaned or polished. Surfaces will be cleaned below/around items that aren’t removed.

Bathroom Toiletries: Shower/bathtub and bathroom vanity items. We will not refill or replace empty toothpaste tubes, toilet paper, and shampoo bottles. All makeup, hairdryers, and other beauty items must be put away. We will not organize and put these items away.

Drainage: Please make sure they are unclogged and flow/drain properly. We will not unclog the sink/tub and cannot wait for it to drain. If the drain is clogged, then the sink or tub will be skipped until fixed by a professional plumber.

Garbage: Main garbage bin must be prepared. We will not sort/separate your garbage from recyclables. We will not roll the garbage bin to the street curb. We will collect all garbage bags from inside the house and bring them to the kitchen or main garbage in the garage.

Bedrooms: All clothing should be picked up off of the floor, and surfaces are cleared of any apparel. We will not pick up or fold clothing. If surfaces or ground is covered with clothing, then cleaning this area will be skipped.

Surfaces & Floor: Will be dusted, cleaned, or vacuumed and needs to be free and clear of any pet toys, children's toys, clothing or other such items that will hinder properly cleaning surfaces/floors.

If the house is not prepared properly, we will charge by the hour to prepare the house for the actual cleaning services.
All items that are on your quote are what is covered in each of your routine services. That service list is inclusive of things that will be performed.
8) DAMAGE OR BREAKAGE
We exercise careful treatment of all things when cleaning your house. We do carry insurance for any damage or breakage that may be caused. However, we are not liable for damage caused by “normal wear and tear,” or improper installation of an item in your house.

These items include but are not limited to:

Carpet & Rug Snags: Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum roller‐brush. We use top-of-the-line Sebo vacuums, which are set to industry standards to limit snags while still providing high-quality cleaning.

Broken Blinds: Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time resulting in breaks.

Improperly Hung Pictures/Decorations/Mirrors/Fixtures: If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.

Artwork, Collectibles, Family Heirlooms & Valuables: These items are expensive or impossible to replace, and so we will not take the risk of cleaning such items.

Use of house’s Vacuum: If you request for us to use your vacuum, we will not be held liable for damage to the unit or caused by the unit to your house or things.

Any items that need to be fixed or replaced need to be reported within 24 hours of the incident (date of service).

9) CLEANING SCHEDULE & SECURITY
We deeply value security, and your safety is our top priority. However, IK Cleaning does not take any responsibility for keeping house keys. If no one is at the house during the service, the client must provide a lockbox to put the keys inside. They can provide us with the code to the lockbox, and it will be safely kept there.

9.2 SECURITY
Our policy is to lock the door while cleaning and not allow access to unknown persons.
We also suggest not relying on our cleaning professionals to let in other workers or service providers, sign for packages or other deliveries when we are in your house.

We will also not be held responsible for instances wherein burglars break into your key boxes.

Note: You are responsible for providing our cleaners entry to your house. If our cleaners cannot enter your house, you will be charged the total cost of your quoted service.

9.3 CLEANING SCHEDULE
We provide an estimated arrival time to your house when booking your service. However, arrival time may vary due to traffic jams, weather, your cleaners needing extra time to finish a previous house, etc. Rest assured that we will contact you immediately when this happens.

If we wait for you to gain access to the house or wait until we can begin cleaning, and you are more than 30 minutes late, we will cancel and consider it a “no show” by the client. You will also be charged the regular rate for that service.

We also cannot wait for clients to arrive back to the home to lock up the house - clients who are not on site during cleaning will be notified 30mins prior to service ending. If clients are more than 5mins late, IK cleaning will have to pack up and lock the door behind them (if possible) if not the door will be left unlocked.

From the time we arrive at the job, which includes loading and unloading supplies from the vehicle from start to end, we will be considered all-inclusive on the estimated time of your quote.

11) SERVICE CHANGES
If you wish to have service changes, please give us at least a 24-hour notice in advance to schedule the appropriate time to complete the particular request and ensure that proper supplies are brought.

If you request while we’re already servicing your residence, please contact our management office to adjust the final service cost. Our cleaners cannot add special requests without the approval of the management office. In addition, we need to make sure that scheduling allows for adjusted work requests without hindering clients' services that are next in the schedule.

We cannot accommodate abrupt changes. For example, if we typically do all the bathrooms and upstairs areas first. Requests to do the bathroom last cannot be made since the bathroom needs time to soak. Therefore, clients must request changes to the work order before arrival time.

11.2 SPECIAL/ADDITIONAL REQUESTS
If you have any additional or special requests, please let us know before your scheduled cleaning to make sure we have enough time to gather the right supplies. Unfortunately, we cannot perform additional cleaning services the same day it was requested.

Your quote is based on the number of people living in the house when service is started; your quote is subject to change should additional people live on the house.

For example, children who stay from college for the summer, relatives who stay long-term (more than two weeks), or if any pets are brought into the house after your original quote must be declared for us to make the necessary changes to your quotation.

If your children are at the house and will be present during the hours that we clean, please make sure they are occupied and in another area of the house so our cleaners can focus on the task at hand.

Note: Construction or remodeling is an exception. This includes if construction workers or contractors are working during your scheduled service date and time. If you do not give us notice, we will have to skip this cleaning and come back next cycle and charge more.

We cannot work around or simultaneously as other service providers are in the house working as this will create more dust, have limited space to move around, and noise.

12) CLEANING TIME
There may be an occasion where your cleaners need more time to complete the specific cleaning expectations and depending on the specific situation an additional fee will be charged.

A few examples include:

a) The condition of your house is different from what you represented when we first established your estimate.

b) Excessive dirt/ dust/ stains resulting from remodeling/ construction, post‐party clean-up, etc.
c) Cleaning up after other service providers that were previously on the house. (i.e. painters, movers, construction/ handymen that were not considered when we established your estimate.

d) Guests that are staying for an extended period of time creates more usage of the guest rooms, bathrooms, and common areas.

e) When children are in the house for the summer the children’s rooms and bathrooms are used more heavily than when they are in school.

If a particular Service requires more than the allotted time to finish due to the above mentioned situations, we will attempt to contact you by phone before starting the job. If we are unable to reach you by phone, we will only work the allocated time. If additional time is needed, we will need to discuss a change in your regular fee.

Note: We do not split service hours into different days nor allow half payment now and half payment later. We are closed for all services on Saturdays and Sundays to allow our cleaners to rest and recharge.

13) CLEANING SUPPLIES
We bring the tools and products needed to thoroughly clean your house. If you prefer to supply your own cleaning products or solvents, we are not responsible for any damage associated with that product or solvent.

We can also customize client buckets for an additional price.

14) DUSTING
IK Cleaning takes pride in dusting your house. Our tools and techniques allow us to remove most of your house’s dust in a reasonable and efficient amount of time and effort.

Settling Dust: During the dusting process, some dust becomes airborne and will not settle until we have left. This is more common in first-time cleanings, and it may take several visits before settling dust becomes minimized.

Dusting Knick‐Knacks, Collectables, Stand‐up Picture Frames & Other Small Items: We dust small items based on the size and the number of items on a shelf or flat surface like a mantel. If there are 7 or fewer small items on a shelf we will hand dust them and the surface below and return the item to the shelf. If there are more than 7 items per shelf, we may dust the items where they sit and the surface around them.

Dusting Height Limits: We are not able to dust items on shelves or hung on a wall that is higher than can reach standing on a 2-step ladder.

Sometimes it takes a couple of visits for all the dusting to be completed to our standard of cleaning. When a house is not appropriately maintained, dust build-up can be very thick and can take a few times to be dust-free.

15) SHOWERS & TUBS

Showers & Tubs: Accumulation of lime, calcium, and soap scum can take three or four visits before they become free of these deposits. Mold and mildew are organic and will grow deep into and behind grout or calk. Our cleaning products will minimize surface stains, but eliminating them may require the homeowner to have their shower re‐caulked.

If the condition of your shower or tub is really dirty due to improper maintenance, a “pre-soak” will be added to your service.

Shower/Bathtub Shelves: If there are six or fewer items on all shelf/bathtub shelves, we will remove those items to clean and sanitize the surface below and return the items to the shelf. If there are seven or more items in total, we will leave the items where they sit to clean and sanitize the surface around them.

We reserve the right to re-evaluate rates at any time based on how long it is taking to perform our service to meet the client’s standards.

16) NON‐SOLICITATION OF EMPLOYEES
When agreeing to our service, you agree not to solicit for hire any staff member introduced to you by our company for any house-related services.

We spend a lot of time, money, and resources finding, interviewing, checking references and backgrounds, and training our cleaners - molding/teaching them the best way to keep our standards high and provide a quality service.

When hired, each cleaning technician signs an agreement barring them from performing any house-related service for any of our past or present customers.

If you have solicited one of our staff, please be advised that we have a referral/training fee per hired employee. We consider our employees our most valuable asset and charge accordingly.

17) PETS & PLANTS
We love your pets, so let us know if you have any and give us their names for reference. If a pet is aggressive, we ask that you secure them during service. If they are friendly, we are happy to clean around them. Our teams are instructed not to enter a house if they believe an animal is a threat.

Please remember that pets may behave differently if a family member is not present.

You will be charged the total amount if your cleaner cannot perform your home cleaning service due to an aggressive animal or having to stop halfway through service due to safety concerns. In addition, if an animal bites or causes any harm to any of our staff, we reserve the right to terminate your services immediately.

IK Cleaning is not responsible for pets that “escape” when we are entering/exiting your house, even if by accident. We are trained to close doors as soon as they enter and exit your house and not leave doors open.

We also do not touch or pick up pet feces or wipe urine up, including emptying litter boxes.

Note that we will not clean within a 2-feet radius of your pets’ bed, litter box, and food/water bowls. Additionally, we will not pick up the bed, litter box, or food/water bowls and clean under or around them.

Due to the individual care that plants require, we are not responsible for maintaining them.

18) PRIVACY STATEMENT
Our company is committed to protecting the privacy of our customers. Therefore, we will not sell, exchange or otherwise distribute your personally identifiable information to outside parties - including friends, family, and the associated press.

These terms request that you agree not to share or discuss the duration of your service agreement and prices with others.

Note: Client information is held on a secure database/server. If the client cancels service or is terminated, we will delete all related information from our database/service.